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Privacy Policy

NESHPAL REAL ESTATE PRIVACY POLICY

Last Updated: 10th January 2025

This Privacy Policy describes how Neshpal Real Estate (“Neshpal”, “We”, “Us”, or “Our”) collects, uses, and discloses your personal information when you use our services, website, or interact with us. It also explains your privacy rights and how the law protects you.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation
Words with capitalized initial letters have specific meanings defined under this policy.

Definitions

  • “Account” means a unique profile created by You to access our Service.

  • “Company” / “Neshpal” refers to Neshpal Real Estate, operating in the Republic of Kenya.

  • “Data Controller” means Neshpal, in accordance with the Data Protection Act, No. 24 of 2019, Laws of Kenya, determining how and why personal data is processed.

  • “Personal Data” means any information relating to an identified or identifiable person.

  • “Service” refers to our website, property listings, consultancy, and related services.

  • “Usage Data” means information collected automatically, such as browsing activity.

  • “Website” refers to Neshpal, accessible from https://neshpal.com/.

  • “You” means any individual or legal entity accessing or using our services.

2. Types of Data We Collect

Personal Data

When engaging with our services, we may request the following information:

  • Full name

  • Email address

  • Phone number

  • Physical or postal address

  • National ID/Passport number (where legally required for transactions)

  • Company details (for corporate clients)

  • Financial or property preference information

Usage Data

Collected automatically when you use our website, including:

  • IP address

  • Browser type/version

  • Pages visited, time, and date of visit

  • Device identifiers

Cookies & Tracking

We use cookies and similar technologies to improve our website experience, track engagement, and analyze trends.

3. How We Use Your Data

We may use your personal data for purposes such as:

  • Facilitating property search, leasing, and sales transactions

  • Communicating with you (via phone, email, SMS, WhatsApp, or other means)

  • Sending updates, offers, and market insights (unless you opt out)

  • Legal compliance with property, tax, and anti-money laundering regulations

  • Improving our website, customer service, and operations

  • Sharing property brochures, proposals, and marketing material upon request

4. Sharing Your Data

We may share your data in the following circumstances:

  • With Service Providers: e.g., property valuers, legal advisers, IT support, or marketing firms assisting us in delivering services.

  • With Developers & Landlords: if you have expressed interest in their properties.

  • For Legal Compliance: with regulators, tax authorities, or government agencies.

  • For Business Transfers: if Neshpal Real Estate undergoes a merger, sale, or acquisition.

  • With Your Consent: when you authorize us to share data with third parties.

We do not sell or rent your personal data to unrelated third parties.

5. Data Retention

We retain your personal data only as long as necessary:

  • To fulfill the purpose it was collected for

  • To comply with legal, tax, or regulatory obligations

  • To resolve disputes or enforce agreements

6. Your Data Protection Rights (Kenya)

Under the Kenya Data Protection Act (2019), you have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent to data processing

  • Restrict or object to processing of your data

  • File a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights are violated

7. Data Security

We implement appropriate technical and organizational measures (including encryption, firewalls, and restricted access) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection against cyber threats.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of such external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via:

  • An updated “Last Updated” date on this page

  • Direct notification where legally required

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can reach us via:

  • Email: [email protected]

  • Phone: +254 735 115507

  • Website: https://neshpal.com/

  • Postal Address: Nairobi, Kenya

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